Teamdevelopment
Intercultural collaboration
Sales/customer orientation
Presentations/Moderation techniques
Telephone training
Telephone training
Find out the principles of effectively communicating on the phone! You'll achieve your goals more quickly with improved call techniques.
AHRENS & PARTNER offers telephone training in various forms; as presence training, as online training, as Blended Training (combining e-learning and presence training) or as an individual module within more broadly defined training programs, such as sales training.
Learning content for online telephone training includes:
- The call
- Communication basics
- Questioning techniques
Each section includes numerous chapters addressing a complete topic. They can therefore also be used as support for other communication courses. A final test with 65 questions ensures monitoring of learning success.
Learning objectives:
1. Developing basic understanding for specific communication situations on the telephone
2. Recognising the different phases of telephone interaction and adjusting behaviour accordingly
3. Reviewing diverse communication techniques required to lead the phone call efficiently and successfully
4. Practising and consolidating successful behavioural aspects on the phone
5. Use of client and customer-oriented rhetoric on the phone
6. Persuasion using a combination of expression and content
Learning timeframe:
Length of learning can range from three hours, with animated elements and role plays, through to eight hours with intensive interaction with in-depth content, exercises and use of practical tips.
